www.clairaldington.com
Privacy Policy
Introduction
This privacy notice tells you what to expect us to do with your personal information.
● Contact details
● What information we collect, use, and why
● Lawful bases and data protection rights
● Where we get personal information from
● How long we keep information
● Who we share information with
● Sharing information outside the UK
● Cookies
● How to complain
Contact details
Email clair@clairaldington.com
What information we collect, use, and why
We collect or use the following information for service updates or marketing purposes:
● Names and contact details
● IP addresses
● Website and app user journey information
● Records of consent, where appropriate
We collect or use the following personal information for
dealing with queries, complaints or claims:
● Names and contact details
● Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s (Information Commissioner's Office, UK) website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
● Your right of access
- You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
● Your right to rectification
- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
● Your right to erasure
- You have the right to ask us to delete your personal information. You can read more about this right here.
● Your right to restriction of processing
- You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
● Your right to object to processing
- You have the right to object to the processing of your personal data. You can read more about this right here.
● Your right to data portability
- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
● Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for service updates or marketing purposes
are:
● Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
● Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims
are:
● Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
● Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
● Directly from you
How long we keep information
● 5 years
Who we share information with
Data processors
Mailchimp
This data processor does the following activities for us: We use a tool called "Mailchimp" which collects the information you have provided by storing and processing it for email marketing purposes or if you have raised a query or complaint.
Google Analytics
This data processor does the following activities for us: We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, which pages they visit, when they do so, etc. We use the information we obtain from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
123 Reg
This data processor does the following activities for us: We host our website with 123 Reg Ltd.. They collect the information you have provided by storing and processing it for email marketing purposes or if you have raised a query or complaint.
Sharing information outside the UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name:
Mailchimp
Category of recipient:
Storage provider and data processor
Country the personal information is sent to:
USA
How the transfer complies with UK data protection law:
Addendum to the EU Standard Contractual Clauses (SCCs)
Organisation name:
Google Analytics
Category of recipient:
Storage provider and data processor
Country the personal information is sent to:
USA
How the transfer complies with UK data protection law:
Addendum to the EU Standard Contractual Clauses (SCCs)
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name:
Mailchimp
Category of recipient:
Storage provider and data processor
Country the personal information is sent to:
USA
How the transfer complies with UK data protection law:
Addendum to the EU Standard Contractual Clauses (SCCs)
Organisation name:
Google Analytics
Category of recipient:
Storage provider and data processor
Country the personal information is sent to:
USA
How the transfer complies with UK data protection law:
Addendum to the EU Standard Contractual Clauses (SCCs)
Cookies
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. 'third-party cookies' which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline number: 0303 123 1113
This privacy policy was last updated:
8 April 2025
